Customer Service Achievement】Issue 1 | Ordinary, Extraordinary

GauTure Quarterly Outstanding Employee Marketing Center After-sales Engineer Li Yang

  The year 2023 is the year of GauTure's development course, in which we will "start again after the epidemic and make a new journey". Stick to the original intention - deep plowing AI-enabled food security field at the same time, comprehensive to the market - dare to be the first, forge ahead. Significant results have been achieved in various work areas such as key technology breakthroughs, operational business expansion, and financing.

  In this process of progress, a large number of practical, conscientious, hard-working and excellent employees have emerged. We continue to report on the outstanding staff to "quality service construction year" activities as an opportunity to implement the "heart service to achieve customer" concept.

  GauTure continues to carry out inward - quality service not only with enthusiasm, but also need to carry forward the craftsmanship of focus and perseverance, the work should be "bowing into the bureau feet in the mud". Quality service is a long-term systematic project, from leadership to staff, from the first line to the second line, from business operations to internal management, should be coordinated with each other, in order to win a good reputation, in order to effectively improve the business efficiency of enterprise credit.

  "In GauTure Information, as long as you are down-to-earth and willing to work well, the company is definitely visible." This is the biggest feeling of Li Yang, Marketing Center-After-sales Engineer, since he entered the company.

  On the path of life, everyone is writing their own history with their own footprints. In today's turbulent economic wave, many people are selflessly working and selflessly dedicating themselves to the ordinary positions of Gao Zhe, "taking small steps to the point of thousands of miles; accumulating small streams to form rivers and seas" - to contribute their personal strength to safeguarding national food security!

  Li Yang, who joined in early October 2021, is working as a hardware equipment after-sales engineer for the first time in his career. Prior to this, he has mostly worked on intelligent projects, and the process from 0 to 1 has been honed by countless days and nights. From electrical control logic, mechanical principles to software testing; Li Yang's various experiences from solving faults to summarizing and analyzing the causes of faults quickly put him into a working state. At the end of the month of joining, Li Yang had already gone on his first independent business trip and quickly and perfectly solved the problems for the clients.

  For today's Li Yang, whether it's remote technical support or on-site solutions to customer concerns, it's already a familiar journey. We can see the reason why Li Yang was rated as an "outstanding employee of the quarter" from the two or three events.

  On June 5, 2023, Li Yang urgently learned that his father had been accidentally injured at home. At this time, he and his colleagues were in full swing helping Suqian customers with after-sales service. Although Li Yang was very anxious, he still managed to arrange his affairs properly and took leave from the company. After the company learned of this, they immediately arranged for another after-sales personnel to rush to the scene, allowing Li Yang to return home as soon as possible. At the same time. The company dispatched personnel to visit Li Yang's father at the hospital and instructed him to take care of his family at home with peace of mind. The company will make proper arrangements for work matters.

  On June 11th, when he learned that a customer in Anyang, Henan needed the support of a senior after-sales engineer on site, he went directly to Anyang from home. At the after-sales site of COFCO Noodle Industry in Anyang, in order to cooperate with customers and complete production tasks on schedule, Li Yang and his colleagues worked overtime to install and debug, and conducted a large number of simulation and linkage tests. I sorted out electrical, mechanical, and software one by one. On the day of operation, arrive at the site a few hours in advance and inspect each item again to ensure that the equipment runs as scheduled without errors. After the on-site support was completed, Li Yang picked up cleaning tools every time to tidy up and clean the customer's site, restoring it to its original state!

  The customer saw Li Yang's busyness in the scorching heat, repeatedly offering tea and meals, but Li Yang always adhered to the professional ethics of "not drinking a sip of water from the customer, not eating a meal from the customer", only solving the customer's worries and never adding any trouble! The customer's care collided with the attentive service of the after-sales team of Gaozhe, creating a warm spark, establishing a solid trust wall, and interweaving a picture of "Gaozhe being trustworthy". The customer immediately gave Li Yang and his colleagues a full score for their work, and called the company to give them high praise.

  Since October 2021, Li Yang has traveled all over the country, including cities such as Hefei, Bozhou, Huainan, Suzhou, and Suqian in Jiangsu; As far as Zhoukou, Zhengzhou, Anyang, Puyang, Luohe in Henan, and Jinan, Binzhou and other cities in Shandong; Further to Lanzhou, Gansu, Yinchuan, Ningxia, Xi'an, Shaanxi, Suizhou, Hubei, Zunyi, Guizhou, Yibin, Luzhou, Sichuan, and other places. Conduct grain testing for grain inspection agencies separately; Solve equipment failures for customers, analyze and record the causes and handling methods; Li Yang said, "Although it's hard to travel continuously, I can contribute to national food security by providing digital solutions for customers, helping various grain and liquor enterprises improve production efficiency, and so on. With my part in ensuring the security of billions of grains of food, I am very proud.".

  Traveling through mountains, rivers, lakes, and seas, admiring the stars, sun, and moon - only to provide customers with more peace of mind, but also to welcome Li Yang's own brilliant sunshine. His dedication has been seen and seen by the company. Regardless of the wind and sun, or the rain and snow, Li Yang has always adhered to an ordinary after-sales position, dedicating his youth and sweat. He pursued, innovated, and climbed with an unchanging original intention, forging an extraordinary life through ordinary experiences. In Li Yang's life, the magnificent melody of "I Defend National Food Security" echoes for a long time

  "Li Yang" is Li Yang, but also GauTure dozens of pre-sales, sales, after-sales staff of the epitome of their every move reflects the attention to the customer's concern and attention, which is GauTure has been committed to cultivate high-quality service team to achieve results.

  Good service has no profound skills, there is no shortcut to speak of, the only way to think differently, really think about what the customer wants, and unique thinking about what the customer does not think, in order to really put the "heart service, customer achievement" service concept is practiced all the time. In the work, we should always put the customer in the heart, often stand in the customer's point of view to think about their own performance.

  In the wave of rapid development of the enterprise, GauTure people give full play to their respective intelligence and strength "to work together to seek, seek truth from facts to seek, hard work to establish", with ordinary strength, casting "guarding the country's food security" extraordinary cause.

  Past, present and future - we always put customer service in the highest position, upholding the "heart service, customer achievement" concept, to provide customers with excellent service. We firmly believe that good service wins good reputation - good reputation is worth a thousand words.