Pre-sales_Service Support_Service

Service hotline：400 808 8807

GauTure's professional technical personnel and customer maintenance personnel provide customers with 7 * 24 hour on-site and online services, including equipment upgrades, repairs, maintenance, troubleshooting, and remote diagnosis. They also coordinate with GauTure's department to handle special assistance needs.

Service Support

GauTure provides you with comprehensive pre-sales, in sales,
and after-sales services

GauTure provides you with comprehensive pre-sales, in sales, and after-sales services

Pre-sales

Equipped with a professional pre-sales support team, providing a one-stop solution for optimal grain and storage through in-depth research on enterprise needs

1 Accurate assessment of project requirements

2 Field investigation and in-depth research

3 Customized one-stop solution

On sale

A highly professional and experienced implementation team, always adhering to a "craftsman" mentality of excellence and professional construction details, ensures reliable engineering quality, and provides complete knowledge transfer services during this process.

Project Implementation Steps

Knowledge transfer services

After Sales

A complete after-sales support system, spanning the distance of space, staying with customers and creating a future together

TOP1

Adhere to the principle of "user first"

We always adhere to our consistent quality management policy, adhere to the service principle of "user first, high-quality, reliable, and applicable", and always provide professional, standardized, and diversified services to customers as our company's service tenet.

100%

Service goal of 100% customer satisfaction

The service response time is 10 minutes, and general faults can be resolved within 24 hours upon arrival at the site. (Replacement of spare parts is determined based on the shortest actual arrival time)

After sales service methods and standards

Gaozhe Information provides after-sales service through four methods: telephone hotline support, remote maintenance, email, and on-site support.

Hotline Support Services

Exclusive customer service, respond within 10 minutes. Equipped with a telephone support response center, service hotline: 400 808 8807, providing support response services 7*24.

Remote Maintenance

With permission, after-sales engineers can directly diagnose, analyze, and maintain customer systems through dial-up and other network access methods, greatly improving after-sales service efficiency.

Email Service

Customers' technical or non-technical questions and suggestions can be sent via email to Gao Zhe's technical support email, and the company has designated personnel to read and respond promptly.

Onsite Support Services

Special problems require professional technical personnel to arrive at the customer's site in a timely manner to solve substantive problems for the customer.

Join hands with GauTure to usher in a new era of digital intelligence, superior grain and storage

Online consultation

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Appointment experience

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