Recently, in order to enhance the professional level of each position, popularize the company's latest iteration of product technical knowledge, and at the same time help the sales staff to accurately grasp the market opportunities, optimize customer service, and clarify the market orientation, our company organized a thematic training - "rice indicator essentials". The training invited Yao Yao, the director of product center, to be the main speaker, in order to improve the product mastery and market response ability of customer service related positions through systematic learning.

Add value for users, create a win-win future Under the wave of artificial intelligence development, the primary industry is being reshaped. Food security is "the most important thing of the country". The digital transformation of the whole food industry chain is the main battlefield of science and technology innovation. Under the call of accelerating the development of new quality productivity, GauTure is committed to contributing to the food security field with excellent technical strength, and adding color to the high-quality "China's Intelligent Manufacturing". This year, GauTure will continue to add "scientific and technological colors" to the summer grain harvest, and contribute GauTure's original scientific and technological strength to the main grain producing areas in China. GauTure helps the main grain-producing areas of the country to "return the grains to the silo" in the summer harvest (the above picture shows some areas). From the intelligent identification of grain imperfections to the integration of all-intelligent raw grain cuttings inspection, GauTure has continued to lead the technological development of the industry with its artificial intelligence identification technology as the core in its 8-year development process. Behind the saying of "the reputation of customers is not as good as that of gold cups and silver cups", in addition to the excellent product performance and high reliability, what contribution has GauTure's service made? How to realize the perennial zero complaint? Look at GauTure after-sales engineer Li Yang how to say. Part of customer evaluation From the initial construction of after-sales service to the construction of after-sales service system nowadays, Li Yang has witnessed the development of GauTure service all the way. Whether it is the customer-centered service commitment or the continuous pursuit of improving the digital service capability, GauTure has been committed to making the service to be able to let the customer rest assured that the bottom line, so that the "Gold Medal After-sales Service" into the blood of the brand. Testimonials from some of our customers "GauTure, it works really well!" , this is the most words said by GauTure's customers. 01 Service creates word-of-mouth. Let customers become "recommenders". GauTure mainly focuses on the product line of grain imperfections intelligent detection, the product life cycle is long, the after-sales service after the product is delivered to the customer constitutes an important part of the brand reputation. "We are oriented to the industry customers, many customers are familiar with each other, so the product's reputation in the industry is extremely important." Li Yang said, the customer's better experience comes from two contact points: one is the experience of product use, including leading technology, excellent performance, reliable operation; the second is the experience of the service process, including timely handling of problems, standardized service process, active service care, and always have a sense of service and so on. GauTure is through the continuous improvement of the service level, to create a better reputation, so that the customer in the subconscious become GauTure products "recommender". "The company has always emphasized the three elements of product competitiveness: performance, reliability, and service, so the service capability is one of the company's core strategies. High-quality service can not be separated from the establishment of service standards and processes. In terms of service standards, GauTure's service is customer-centered, and a set of core service process is designed from the customer experience, stipulating the operation specification of each step, including how to check, how to deal with, how to record, and how to communicate with the customer, etc., and all of them are formulated with clear requirements. These service standards have been repeatedly publicized and trained, dedicated to let each after-sales engineers have a clear understanding of the service site can follow the site standard operating practices for operation. On top of the service standards, GauTure has also made clear that "service standards are checked", and in the key process nodes, corresponding point checks and records are matched, such as sign-in records, point check photos, core component photos, customer signatures and so on, to ensure that the on-site service process is clear and transparent. The company will set up a special service communication group for each project, the engineer in charge of the project after-sales review the day's work every day, and the project-related departments are in the group, so as to facilitate the exchange of information and solve the customer's needs in a timely manner. GauTure's products are often used in various business scenarios, and from the customer's point of view, the requirement is the uninterruptedness of service. Therefore, GauTure emphasizes "thinking what customers think, urgent what customers need" in service, and responds immediately to key customer contact points, such as appointment, door-to-door, completion, etc., to ensure that customers' needs are solved in a timely manner. GauTure has also designed an internal assessment mechanism around customer satisfaction, encouraging the improvement of per capita coverage and on-site service efficiency in order to serve customers faster and better. To this end, the enterprise will regularly evaluate the excellent service personnel within the enterprise, and give certain honors and rewards, through this talent identification and values, positive energy promotion, in the whole team to establish the concept of customer service, so that the quality of after-sales service can be guaranteed. 02 Standardization to digitalization, GauTure's service innovation has been on the road It is worth mentioning that in order to guarantee more timely and professional service quality, GauTure's after-sales service is responsible by its own professional service team. In ensuring the timeliness of service, GauTure firstly equips sufficient service personnel and has a team of professional engineers to carry out on-site service, and the service personnel are all after long-term training and strict examination, which can assist the customers in the use of the equipment to the maximum extent. After-sales personnel daily participate in the company from the product to after-sales service standards of all kinds of training The company was founded in 2016, from 2017 onwards, the establishment of standard service processes, after continuous exploration in practice, has identified the assessment mechanism, is improving to the implementation of CRM system, GauTure now has gradually entered the stage of service standardization. In this stage, through the refinement of management and the gradual implementation of more professional digital system means, and constantly improve the timeliness, standardization and satisfaction of the service, customer experience has been greatly improved, the importance of service as a competitive factor can be reflected. According to the company's plan, the next step will be to embrace digitalization in depth to create the "optimal solution" for service optimization. First, remote service. For GauTure products are connected to the IoT Internet of Things function, and equipped with remote expert seat, for customers in the equipment of simple after-sales problems, as far as possible through the remote diagnosis and treatment, committed to the shortest possible time to solve the customer's problems, in order to improve the timeliness of service. At the same time, the application of remote service reduces the necessity of door-to-door service, saves valuable service resources for the enterprise, and reduces the service cost. Second, intelligent dispatching. For the faults that can not be handled remotely, the seat will be dispatched online to the corresponding region, the regional manager in the system according to the engineer's location, in the processing of the work order status and other conditions of the comprehensive consideration, screening out the most suitable engineers to arrive at the scene as soon as possible for service. Third, self-service platform. In order to better meet the needs of customers in the era of mobile Internet, we will introduce the help of high-quality service cloud, as well as build a WeChat self-service platform, so that customers can conveniently complete the whole process of online repair, progress tracking, service confirmation, cell phone signing, code-sweeping payment, and self-service evaluation on the platform in a one-stop manner, and upgrade the customer experience. And the ultimate orientation is to enter the service into the branding stage, requiring enterprises to have a perfect digital service platform and management system, IoT-based remote service has become an important way, the service model has replicability, and the service brand has become an important competitiveness of the enterprise. Conclusion Looking back at GauTure's gold medal after-sales service development road, "adding value for users, creating a win-win future" is the core value of GauTure's after-sales service. The solid foundation of the service system built by GauTure itself, coupled with the empowerment of digitalization, has allowed the value of service to be further released. Looking ahead, as GauTure's share of overseas markets continues to grow, we will continue to deepen and refine our overseas service strategy and model. These efforts will not only support the global expansion of GauTure's products, but also promote our original technology to bring transformative impact to the entire chain of digitization in the global grain industry.

On June 22, with the last car of wheat into the 9 warehouse of Licheng National Grain Reserve Bank, marking the successful completion of the 2024 Licheng District local reserve grain rotation task. Since the start of this year's summer grain acquisition work, calendar city food business development center give full play to the guidance, supervision and service functions, the full implementation of the national grain acquisition policy, adhere to the "early planning, early deployment, early action" approach to the work of the summer grain acquisition as the current primary political task, through the fine research, multiple initiatives, excellent service, security, and created a record of the first time. Through detailed research, multiple initiatives, excellent service and security, the company created the "three most records" of the best acquisition process, the shortest storage time and the most daily storage volume ever. I. In-depth research on the surrounding market. Lock in quality food sources in advance. Combined with the rotation of the shelf period, to carry out research on the acquisition of summer grain, the organization of relevant personnel to visit the surrounding grain-producing areas of grain farmers, grain brokers, comprehensive mapping of this year's wheat planting scale, quantity, quality and willingness to send the sale for the acquisition of decision-making provides a solid basis. Signed a procurement contract with Qujiazhuang, to ensure that farmers sell "assured grain" "understand grain". At the same time, pay close attention to the wheat purchase market dynamics, timely price adjustments 3 times, seize the golden period of the purchase, in just 18 days will be efficiently completed the acquisition of tasks, the speed of 20% higher than planned. Second, science and technology to enhance quality and efficiency. Helping summer grain grain. The application of "one card" intelligent grain storage access system, realized the grain storage registration, cuttings, inspection, measurement, storage and settlement of all aspects of the whole process of digital supervision; the introduction of AI fully automated digital quality inspection system, the original manual testing of each batch of samples took about half an hour, but now only 4 to 5 minutes to complete. The real realization of the traditional "human defense" to "technical defense and technical control" of the transformation; at the same time, the use of two hydraulic flap unloading machine, unloading time shortened from 80 minutes to 35 minutes, the efficiency increased by 1 times, energy consumption reduced by 50%, effectively guaranteeing the efficiency and safety of the grain! The goal of returning grain to the warehouse has been realized. Third, optimize the summer grain acquisition services. Efficiently improve the temperature of grain collection. State Reserve Bank party branch focusing on the main responsibility of the main business of the summer grain acquisition, and constantly optimize the quality of service, and actively carry out the "let the party flag flying high in the summer grain acquisition" theme of practical activities, and effectively let the "warm grain" continued to heat up. "Extended acquisition", take "open the door early, late to collect scales" flexible working mechanism, extend the working time, reduce the waiting time for farmers to sell grain, improve the level of service for farmers. "Build two teams", respectively, set up "party members vanguard team" and "youth commando team", in the summer grain acquisition of the critical moment in front, efficiently complete the acquisition task. "Tree pioneer", the establishment of "party service vanguard post" and "party safety vanguard post", for farmers to provide policy advice, acquisition process guidance and other full-service, to ensure that the acquisition process Safe, smooth, so that farmers feel the warmth and care of the party organization. Fourth, strengthen the implementation of security responsibilities. Build a solid production safety line of defense. Fully implement the main responsibility for production safety, set up a special summer grain acquisition safety inspection team to ensure that job responsibilities are clear to the person. With the establishment of the "party safety responsibility area", the implementation of fine supervision, to reach the goal of zoning responsibility, responsibility to the person, for the summer grain into the various aspects of close tracking and real-time supervision, to ensure accountability in place. Taking the "Safety Production Month" as an opportunity, the company carried out five major thematic activities, including "launching publicity, warning education, emergency drills, collective oaths and safety competitions", to create a safety atmosphere in which "everyone talks about safety, and everyone knows how to respond to emergencies". The safety atmosphere of "everyone talks about safety and everyone knows how to respond to emergencies". During the acquisition of summer grain, the strict implementation of the safety regulations to ensure that the life of the channel unimpeded, without any safety accidents. At present, the rotation of local grain reserves in Liucheng District has ended, and the staff of the Liucheng National Grain Reserve Bank will ventilate, cool down, reduce moisture, fumigation operations, etc., of the newly stocked wheat. In the next step, the Grain Business Development Center of Licheng District will carry out the acceptance work for the new rotation of local reserve grain in 2024 to ensure that the rotated local reserve grain is of real quantity and good quality, and meets the relevant national standards and requirements.