[Dedicated Service to Achieve Customers] Phase 1 | Cast Extraordinary with Ordinary

Li Yang, after-sales engineer of GauTure Quarterly Excellent Employee Marketing Center

  2023 is a prosperous and vigorous year in the development process of GauTure. In this year, after the epidemic, we "take advantage of the situation and set out again, holding the flag and advancing on a new journey". Adhering to our original aspiration - while deeply cultivating the field of AI empowering food security, fully facing the market - daring to lead and forge ahead. Significant achievements have been made in various areas such as key technological breakthroughs, business expansion, and financing.

  In this process of forging ahead, a large number of outstanding employees have emerged who are down-to-earth, diligent, and hardworking. We continue to report on the deeds of outstanding employees and take the "Quality Service Construction Year" activity as an opportunity to implement the concept of "serving customers with dedication".

  GauTure continues to implement internally - high-quality service not only requires enthusiasm, but also the spirit of craftsmanship that focuses on perseverance. In work, we should "bow to the situation and stick to our feet". High quality service work is a long-term systematic project. From leaders to employees, from frontline to second line, from business operations to internal management, all should cooperate and coordinate with each other in order to win good reputation and effectively improve the credit and operational efficiency of the enterprise.

  At GauTure Information, as long as you are diligent and do a good job, the company will definitely see it. This is the biggest feeling that Li Yang, a marketing center after-sales engineer, has had since entering the company.

  On the path of life, everyone is writing their own history with their own footprints. In today's turbulent economic wave, many people are using selfless work attitudes and selfless dedication to "accumulate small steps, even thousands of miles; accumulate small streams, to become rivers and seas" in ordinary positions of GauTure - to contribute their own efforts to safeguarding national food security!

  Li Yang, who started working in early October 2021, became a hardware equipment after-sales engineer for the first time in his career. Prior to this, he mostly worked on intelligent projects, and the process from 0 to 1 was honed by countless days and nights. From electrical control logic and mechanical principles to software testing; Li Yang's various experiences from solving faults to summarizing and analyzing the causes of faults quickly put him into a working state. By the end of the month when he joined, Li Yang had already gone on his first independent business trip and quickly and perfectly solved the problems for his clients.

  Whether it's remote technical support or on-site solutions to customer concerns, Li Yang is already familiar with it. We can see the reason why Li Yang was rated as a "quarterly excellent employee" from the two or three events.

  On June 5, 2023, Li Yang urgently learned that his father had been accidentally injured at home. At this time, he and his colleagues were in full swing helping Suqian customers with after-sales service. Although Li Yang was very anxious, he still managed to arrange his affairs properly and reported to the company for leave. Upon learning of this, the company immediately arranged for another after-sales personnel to rush to the scene, allowing Li Yang to return home as soon as possible. Simultaneously. The company sent personnel to visit Li Yang's father at the hospital and instructed him to take care of his family at home with peace of mind. The company will arrange work properly.

  On June 11th, when he learned that a customer in Anyang, Henan needed the support of a senior after-sales engineer on site, he went directly to Anyang from home. At the after-sales site of Anyang COFCO Noodle Industry, in order to cooperate with customers to complete production tasks on schedule, Li Yang and his colleagues worked overtime to install and debug, and conducted a large number of simulation and linkage tests. Sorted out electrical, mechanical, and software one by one. On the day of operation, arrive at the site a few hours in advance and conduct further inspections one by one to ensure that the equipment operates as scheduled and without errors. After the on-site support was completed, Li Yang picked up cleaning tools every time to tidy up and restore the customer's site as before!

  The customer saw Li Yang busy in the scorching heat, repeatedly offering tea and meals, but Li Yang always adhered to the professional ethics of "not drinking a sip of water from the customer, not eating a meal from the customer", only solving the customer's concerns and never adding any trouble! The customer's care collided with the attentive service of GauTure's after-sales team, creating a warm spark, establishing a solid trust wall, and interweaving a picture of "GauTure trustworthy". The customer immediately gave Li Yang and colleagues a full score for their work, and called the company to give them high praise.

  Since October 2021, Li Yang has traveled all over the country, as far as local cities such as Hefei, Bozhou, Huainan, Suzhou, and Suqian in Jiangsu; As far as Zhoukou, Zhengzhou, Anyang, Puyang, Luohe in Henan, Jinan, Binzhou in Shandong, and other cities; As far as Lanzhou, Gansu, Yinchuan, Ningxia, Xi'an, Shaanxi, Suizhou, Hubei, Zunyi, Guizhou, Yibin, Luzhou, Sichuan, and other places. Conduct grain testing for grain inspection agencies separately; Solve equipment failures for customers, analyze and record the causes and handling methods; To provide digital solutions for customers, help various grain and liquor companies improve production efficiency, and so on, Li Yang said, "Although it's hard to travel continuously, I can contribute to national food security. The security of billions of grains, including my own strength, is very proud in my heart.

  Traveling through mountains, rivers, lakes, and seas, watching all the stars, sun, and moon - only to provide more peace of mind for customers, but also to welcome Li Yang's own brilliant sunshine. His dedication has been "seen" by the company, "always seen". Regardless of the wind and sun, or the rain and snow, Li Yang has always adhered to an ordinary after-sales position, dedicating his youth and sweat. He pursued, innovated, and climbed with an unchanging original intention, and forged an extraordinary life through ordinary experiences. In Li Yang's life, the magnificent movement of "I Safeguard National Food Security" has resonated for a long time

  Li Yang "is a microcosm of Li Yang and dozens of pre-sales, in sales, and after-sales personnel at GauTure. Every move they make reflects their attention and importance to customers, which is precisely the achievement that GauTure Information has always been committed to cultivating a high-quality service team.

  There are no advanced skills or shortcuts to providing good service. Only by thinking from a different perspective, truly thinking about what customers think, and being unique in thinking about what customers don't think, can we truly practice the service concept of "serving with dedication and achieving customers" throughout. In work, it is important to always keep the customer in mind and often think about one's own performance from the customer's perspective.

  In the wave of rapid development of enterprises, GauTure people have fully utilized their intelligence and strength to "work together to seek it, seek truth from facts to seek it, and work hard to establish it". With ordinary strength, they have forged an extraordinary cause of "safeguarding national food security".

  Past, Present, and Future - We always prioritize customer service and uphold the concept of "serving customers with dedication and achieving success", providing excellent service to our customers. We firmly believe that good service wins good word-of-mouth - good word-of-mouth is better than a thousand words.